Effective Date: 01 April 2025
Company Name: DR Solv Ltd (Trading as Punch Graft)
Company Number: 16363205
Registered Address: Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, United Kingdom, PO8 0BT
Contact Email: info@punchgraft.co.uk
Punch Graft is a trading name of DR Solv Ltd. We are committed to protecting your privacy and processing your personal data in accordance with UK data protection laws including the UK GDPR and the Data Protection Act 2018.
We may collect and process the following: Identity information (name, title); Contact details (email, phone number, postal address); Payment and transaction data (via Worldpay); Technical data (IP address, browser type, operating system); Usage data (page views, time on site, traffic source); Communication preferences; Any other data submitted via forms or customer service channels.
Your data may be collected: Directly from you via forms or communication; Automatically via cookies and analytics tools; Through third-party platforms (e.g., Zoho CRM, Google Analytics, Similarweb).
We process your data for purposes such as fulfilling orders and services, managing customer relationships, sending marketing communications, analytics and service improvement, and complying with legal obligations.
Your personal data may be shared with: Worldpay (payment processing); Zoho CRM (customer relationship management); Google Analytics & Similarweb (analytics and performance tracking); Website hosting and IT support providers; Legal and regulatory authorities if required.
Where your data is transferred outside the UK, we ensure it is protected by UK adequacy decisions, Standard Contractual Clauses (SCCs), or other approved safeguards.
We retain your personal data only as long as necessary for the purposes stated. Transactional and financial data is kept for 6 years, CRM data for up to 2 years post-relationship, and marketing data until consent is withdrawn.
You have the right to access, correct, delete, restrict or object to processing, withdraw consent, request data portability, and lodge a complaint with the ICO.
We use cookies to enable essential site functionality, track website usage, and personalise content and marketing. You can manage cookie preferences via your browser or cookie banner.
We implement SSL encryption, access controls, secure servers, and conduct regular reviews of our data security practices.
We do not knowingly collect data from children under 18. Please contact us if you believe we have done so inadvertently.
We may update this policy from time to time. Any changes will be posted here with an updated effective date.
For questions, concerns, or data requests, contact: Punch Graft (DR Solv Ltd), Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT, Email: info@punchgraft.co.uk
